A: We attempt to deliver orders within 5 business days of order but at times may be up to 10 business days subject to availability as shown on our website.
Q: Can I pick up my cart instead of having it delivered?
A: Yes, customers have the option to pick up their order during our regular business hours. Orders can usually be ready the next business day, if placed before 1PM and if you clearly indicate this on your order.
Q: Do you sell used carts?
A: Yes, we have select used carts available for purchase. Please contact our office at 519-948-5854 to check current availability.
Q: Do you sell replacement lids and parts?
A: Please visit the repairs page on our website. We carry lids and parts for most of our products, although parts for older carts may not be available. If you have the serial number from your cart, we can normally tell you if parts are available.
Q: Do you have package deals or cheaper prices if I purchase more than one cart?
A: Sorry, we do not offer package deals at this time.
Q: Do you offer rent-to-own?
A: No, we do not offer rent-to-own on our carts at this time. If you rent a cart and decide that you would like to purchase one, you will receive a brand new cart with full warranty.
Q: Questions about recycling or waste rules?
A: Please contact your municipality regarding specific waste and recycling rules.
Q: What is the process for renting a container (deposit, rental length, cancellation)?
A: We updated our rental terms on April 1, 2025. Please refer to our rental agreement for full details.
Q: How do I get a Herby Curby® cart?
A. Customers purchasing our products can do so through our website or by phone 519-948-5854, if they do not have internet access.
Q: How many bags will fit into a Herby Curby® cart?
A: Using standard size garbage bags that measure 26″ by 32″ you can fit approximately:
- 5 bags in our large 363 litre (96 gallon) cart.
- 3-4 bags in our 242 litre (64 gallon) cart.
- 2-3 bags in our 181 litre (48 gallon) cart.
Q: Do I have to use garbage bags in my Herby Curby®?
A: Yes. We ask that you do not place loose garbage in the Herby Curby®. However most of our customers will fill their carts with small bags that they line their waste paper and kitchen garbage cans with.
Q: Can I use my Herby Curby® for yard waste?
A: Please check your Municipality’s garbage & recycling collection calendar. In the City of Windsor your cart can be used on yard waste days. If you don’t have a calendar then contact your municipal office to find out where you can obtain a calendar for your area.
Q: How do I keep my Herby Curby® cart clean?
A: To clean: use a garden hose and a brush or sponge and wipe the cart. If you have allowed your cart to get really dirty & grimy then you should use a degreaser like Fantastic and spray the cart and let the degreaser soak in before washing with warm water and a sponge.
We also offer liners for our waste carts to help keep your cart clean. These are oversized bags designed to be disposed of with pickup, they are not designed to be used as a regular garbage bag.
Q: How can I prevent my cart from being stolen or damaged?
A: To prevent your cart from being stolen or damaged, we recommend that you put your address on the side of the bin and do not leave your waste or recycling cart sitting at the road unattended for any extended length of time.
The customer is responsible for a stolen or lost cart. For rentals, we will deliver a replacement cart once notified, subject to the terms of our rental agreement. A 10-day grace period will be allowed for the customer to attempt to locate the cart. A deductible, based on the age of the cart, will apply. Please note: We do not replace stolen purchased carts.
Q: What happens if someone steals my cart?
A: When you call us, we will look up the serial number of your container. We request that you check your neighbourhood because sometimes your container can get mixed up with other containers close by. On occasion, our customers will find their container down the street or alley, so it’s a good idea to look for the container. If you are renting the container from us and cannot find it, you should then call your local police and file a report, Reports can be filed over the phone and online depending on where you live. DO NOT CALL 911!
For rentals only: After filing the report, call us with the report number, and we will deliver a replacement container. A deductible will apply, based on the age of the rental cart. Please note: We do not replace stolen purchased carts. For deductible rates, click here.
Q: How do I pay for my Herby Curby® cart rental?
A: For residential customers, we offer two methods of payment. You can sign up for our automatic payment plan and each month we will debit your bank account for your monthly rental charges. The other alternative is to provide us with a Visa or MasterCard to process your monthly rental charges. You have the option of paying either monthly or quarterly for your rental. Before delivery, you will have to pay the administrative fee on the container(s) rented. This can be done in advance by calling our office and providing a credit card number to cover the administrative fee or you can pay our driver by debit or credit card. Please note that our driver does not carry, nor will he accept, cash payments. For commercial customers, please contact our office to make credit arrangements.
Q: Can I use a Herby Curby® for a business?
A: Yes. A Herby Curby® is approximately a 1/2 cubic yard. We charge half the price of renting a large dumpster. Many of our clients are landlords and operators of rental properties and apartment buildings. Just remember, you must wheel your cart to the curb. Regulations prevent garbage trucks from entering your property.
Q: Can I get a Herby Curby® if I live outside of Windsor?
A: Cart rentals are available in Windsor and throughout all of Essex County. Call for details on our service areas.
